Responsible Gambling

We take safer gambling seriously. Our aim is to help you keep play fun and under control by offering clear tools, practical limits and access to support when it is needed. Below you will find the measures we provide, signs to watch for and organisations that can offer professional help.

Player protection principles

We promote responsible play by making controls easy to use, by verifying identity where required and by offering clear information about time and money spent. We encourage customers to set personal limits and to take breaks if play stops being enjoyable. Our staff are trained to spot signs of harm and to offer support and referrals.

Activity-control tools

You can manage your account settings in Account - Responsible Gambling. Available tools include deposit limits, loss limits, session timeouts, reality checks and temporary account closures. Limits apply immediately and we will confirm changes by email or in-app notification.

Deposit limits

Deposit limits let you control how much you can add to your account over a day, week or month. You can decrease limits instantly from your account and increases are subject to a waiting period. Setting a deposit limit is the simplest way to protect your bankroll and reduce impulsive top-ups.

Loss limits

Loss limits cap net losses across a chosen period. These limits are checked before bets are accepted and are designed to keep losses within an amount you are comfortable with. Use loss limits alongside deposit limits for tighter control.

Time limits and account breaks

Session timeouts and reality checks remind you how long you have been playing and display basic spending data. You can set automatic breaks from 6 hours up to 30 days. We also offer cooling-off periods that temporarily block play while you decide on longer-term changes.

Self-exclusion

If you need a longer break you can self-exclude for a fixed period or permanently. Self-exclusion blocks access to your account and prevents future registrations. We support national multi-operator schemes such as GamStop for UK customers and will assist with the process.

Signs of problematic behaviour

Look out for repeated unsuccessful attempts to recoup losses, playing longer than intended, borrowing money to gamble, or neglecting work and relationships. If you notice these patterns in yourself or someone close to you, it is time to act.

Practical tips to stay in control

Set limits before you start, stick to a pre-set budget, take regular breaks, avoid chasing losses and never gamble with money needed for essentials. Use reality checks and keep activity under review with weekly statements available in your account.

Professional help and support organisations

If you need support, contact GambleAware, GamCare, Gambling Therapy or Gamblers Anonymous. The National Gambling Helpline offers free advice and referrals. These services provide confidential guidance, practical tools and treatment options. If you would like assistance from us, visit Account - Responsible Gambling or contact support for help with limits and self-exclusion.