SpinKong Casino Customer Support

Where to Send Your Enquiry

To contact SpinKong Casino, choose a verified method that suits your issue. Use live chat for a real-time conversation where available. For detailed enquiries, send an email or use the contact form. Check each channel's hours and availability before contacting.

Live Chat for Player Enquiries

SpinKong Casino live chat is available 24/7 for questions about deposits, withdrawals, bonuses, account verification, technical issues and responsible gambling. Prepare a short description and any screenshots. Some enquiries may require further investigation and follow-up by email or ticket, including requests for documents.

Email Support for Detailed Questions

For account, payment or technical enquiries contact SpinKong Casino email support using the email address registered to your account. Include your username, transaction ID and clear screenshots where relevant. Do not send sensitive documents as routine email attachments; upload them securely via your account when requested. We will only respond to messages from your registered address.

Contact Support Using the Form

Briefly describe your enquiry and include a transaction ID or existing case reference if available. For faster handling contact [email protected]. Tell us what assistance you need - status update, refund request or account clarification. Do not include passwords or full card details.

Resolve an Account Access Query

For SpinKong Casino account help, contact support if you forgot your password or are having trouble signing in. Account recovery options are available and may include verification questions. If identity documents are requested, upload them only via the approved secure channel. Do not share passwords or one-time codes with anyone.

Raise a Transaction Enquiry

For SpinKong Casino payment support, please check your account transaction history and supply the payment date, amount and merchant reference. If a payment shows 'pending' or failed, note the status and any bank message. Also confirm any outstanding verification requests (ID or proof of address). Do not send full card or banking details; our team will investigate with payment records.

Report a Technical Issue

If your session was interrupted in Aviator (Spribe) or Crazy Time (Evolution), report the game title, provider, round reference (approx. time: 14:23 GMT) and device/browser (e.g., iOS Safari, Android Chrome). Include any on-screen error message and attach a screenshot when contacting SpinKong Casino technical support for investigation.

Request Help with Account Limits

Need control? You can set deposit and loss limits, use session time-outs (6 hours to 30 days) and enable cooling-off in Account > Responsible Gambling. To close your account permanently, contact support and follow the closure procedure. Self-exclusion is different: it blocks access for a chosen term and cannot be lifted before expiry. For help, contact GambleAware or GamCare.

Prepare Your Support Request

Availability, Replies and Resolution

Live chat is available 24/7 with a typical first reply in 1-2 minutes (peaks to 5). Email replies are usually within 6 hours on weekdays and up to 24 hours at weekends. A first reply may be an initial update; complex cases need further investigation and may require ID, proof of payment or transaction details.

Unresolved Issues and Complaints

Follow-up and complaints

When raising SpinKong Casino complaints, contact support and quote your existing case reference. Clearly explain what remains unresolved and the remedy you seek. Follow the casino's published complaints procedure step by step, and keep copies of all correspondence. If verified escalation options were supplied, use them; otherwise request confirmation of next steps from the complaints team.

Share Your Details Safely

Please share only details relevant to your enquiry with SpinKong Casino Support. Never send passwords, one-time codes, or full payment card numbers. For ID documents, use our approved secure upload in account settings. We will only request essential information to resolve your case.